You can submit a bug online here
If your questions are not listed on the FAQ bellow, For more questions or inquiries, please email us at service#wowbackpack.com.
( please replace # with @)
From time to time, there may be information on wowbackpack.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Any question you need, mail us: firstname.lastname@example.org
We have our own warehouse in Shanghai and Shenzhen of China, so we shipped your goods from Shanghai or Shenzhen , China. You may rest assured, no matter where your item is sent , we are committed to providing the same high standard service.
Shopping at wowbackpack.com is easy: Find your favourite item, click 'Add to Cart' button; and then, this is a pop window show you Item successfully added to your cart ( for British customer, cart same as your shopping basket ), you can Go to Checkout or Continue shopping more
Once you checkout go to cart page, you can checkout via Paypal or via your Credit card through Paypal.com website.
wowbackpack.com ships worldwide from our warehouse in shenzhen,Shanghai, Zibo, and Qingdao of China.
Orders placed by internet, or email will be shipped within 72 hours.
We offer three choice: Free shipping ,Normal shipping($10.00~$18.00) and DHL/EMS($25+) shipping method.
Over $100.00 us dollars for free shipping on some goods.
Generally,All orders are shipped between 3~5 business days after confirming transaction.
Yes, after shipping out your order, a tracking number will be sent to you via email. If you do not receive a tracking number within 3 business days (for more details go here ), please contact us email@example.com . We will gladly confirm your order and provide you with a tracking number.
PayPal and credit card (Visa / MasterCard),wire transfer are available at wowbackpack.com
After you place your order, you will be sent an email confirming that it has been received (if you not received order confirm mail,please check your trash box of your mail, make sure our mail not be banned by you, and please contact us firstname.lastname@example.org).
Your card will only be debited at time of dispatch. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock.
We guarantee that all goods purchased on wowbackpack.com will be free exchange from defects in manufacture and workmanship for a period of 2 months. If you have any problems with your purchased items within the warranty period, send it back to us and we will send a brand new replacement back with no questions asked.
Notice: Due to improper use of their own products caused by damage, damage, Not included in the return policy and guarantee.
If you are not satisfied with our product within 7 days of receiving, you can return it for a full refund except shipping costs. For further information regarding the exact procedures, please contact us . Do not return any products without prior notification
Sorry, at this time, we are unable to process orders by phone and mail
No. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
Yes. You must create an account with wowbackpack.com in order to make online purchases and to enjoy other benefits. You will find that registering is easy and FREE!
Registration gives you 24-hour shopping privileges and advance notices of wowbackpack.com promotions, plus the following additional benefits:
You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
Occasionally, high demand causes us to run out of certain items. If the item you ordered is out-of-stock, you will receive an out-of-stock email notice and the item will be removed from your order. Please note that you will not be charged for any out of stock items. You will only be charged for items that will be shipped.